Our client is a world famous football sports business based in North London. They have strong and successful business model centered around building a platform for long-term success.
The Disability Liaison Officer is a new position which will be based at our clients headquarters. The role will report into the Head of Supporter Services but will have strong ties with the Ticketing, Facilities and Stadium Planning teams, due to it’s mission to champion, safeguard and improve accessibility across the business.
The position will involve match-day work so candidates should be willing and able to work over weekends and/or Bank Holidays.
Our client welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation. The successful candidate will be required to complete and pass a DBS check.
Use knowledge of all relevant legislation and good practice to implement and facilitate accessibility across all Clubs sites (Equality Act 2010, UK Accessible Stadia, CAFÉ and UEFA Access for All)
Promote the needs of disabled people within the Club by championing disability issues and the business benefits of delivering a fully accessible stadium
Undertake regular audits and make proactive and timely suggestions to ensure the Club is not only legally complaint, but provides first class accessibility to all disabled supporters, guests and employees, across all sites (to include reception areas, ticket office and shops, amenities, all stadium seating, hospitality and VIP areas, and parking)
Develop a network of relevant industry contacts (UEFA, FA, fellow clubs, Level Playing Field) to ensure the Club is at the forefront of accessibility provisions
Implement a reliable system to deal with adequate workplace adjustments for all employees with a disability
Assess in-house disability training needs and deliver training as appropriate, ensuring all staff are aware of their responsibilities to disabled people and feel able to communicate and interact with a wider range of disabled people with different access requirements
Act as a main point of contact for all enquires related to facilities access and ticketing for disabled supports, for both home and UK away matches
Work with other departments at the club and external agencies to ensure access information for disabled supporters and visitors is available via all club media portals and is available in accessible formats
Build strong relationships with the Club’s networks of disabled supporters and relevant associations or groups; establish dialogue between networks and official Club channels
Manage and execute their individual match-day requirements (to include parking and accessibility requirements)
Generate and maintain a legally compliant and comprehensive audit trail of disabled visitors’ access, for every fixture
Highly organised, proactive and self-sufficient
Strong communication (written and verbal) and relationship-building skills
Experience handling difficult customer-facing situations with sensitivity and professionalism
Supportive of colleagues and willing to ‘muck in’
Generates ideas and thinks of creative solutions to problems
Values and respects others, and is committed to equal opportunities
Gets things done, delivers to high standards, takes responsibility
Skills & Experience
Sound experience and operating knowledge of the Equality Act 2010 and all legislation and good practice related to accessibility for disabled people
Disabled facilities management experience
Attention to detail and a methodical approach to record keeping and administration
Strong problem-solving skills
Excellent telephone manner
Clear, engaging and responsive communication skills
Ability to project a professional image and build rapport with external customers as well as with internal stakeholders of all seniority levels
IT literate, with excellent knowledge of Microsoft office suite