Job Summary & Essential Duties
The position of Account Director involves serving as the primary liaison between our Client and managing all aspects of client meetings, strategic planning, negotiations, and vendor coordination. You will lead a dedicated team to ensure operational and reporting requirements are met.
Acting as the main point of contact between the Client and senior management, the Account Director oversees all project elements from planning to implementation, utilising both central group resources and dedicated staff to ensure seamless delivery.
Responsibilities include business development, team leadership, budget management, contract negotiation, and establishing workflow processes to meet project deliverables.
Specific Responsibilities:
- Regular communication with clients, vendors, and stakeholders
- Managing program resources and delegating roles within the team
- Identifying opportunities and mobilising team members
- Collaborating with client and project teams on hospitality activation
- Overseeing pre-sales and post-sales client communications
- Maintaining accurate client information and implementing best practices
- Providing comprehensive internal reports
- Managing post-event budget reconciliation and evaluation
- Developing strategic recommendations for client programs
- Handling client inquiries and preparation of responses
- Creating management and operations plans
- Establishing effective administrative systems
- Project management of client initiatives
- Directing operational planning sessions
- Developing contingency and emergency plans
- Managing staff training and orientation
- Leading the delivery team and ensuring client deliverables are met
- Integrating program elements into a master timeline
- Directing and managing the Account Team
Ideal Candidate:
- Minimum six years' experience in Events
- Excellent communication skills in English
- Proven track record in event planning, management, and post-event stages
- Strong analytical and problem-solving skills
- Ability to work professionally with others at all levels
- Prioritisation and self-management skills
- Knowledge of the competitive market and industry developments
- Representing the team professionally
- Passionate, energetic, and highly motivated
- Ability to interact with various sectors and levels in the events industry
- Flexibility with work hours
- Proven leadership skills
- Organised, numerate, and detail-oriented
- Enthusiastic and motivated
- Experience in a fast-paced, project-based environment
- Proficiency in Microsoft Office suite
